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FAQ’s

COVID-19 PRECAUTIONS

We would like to reassure clients that all appropriate infection control measure are being taken at our clinic as per Department of Health and Human Services guidelines.

We ask that all clients please bring their own towel and face mask to appointments. As health care workers we are now required by the Victorian Government to wear a face mask and It is recommended that patients should also wear face coverings (either reusable/disposable masks or scarves). We will have masks available for those that need it.

Please call us to reschedule your appointment if you:

-have a cough, shortness of breath or a fever

-have been in contact with someone with COVID-19

-have travelled overseas in the past 14 days.

We advise you to contact your GP if you have any of the above symptoms.

What do I need to bring?

Your own towel (see above), your private health insurance card, any reports from scans related to your injury (eg x-ray or MRI reports), any letters from your GP or specialist related to your injury.
If your GP has given you a Medicare or chronic disease management plan please bring all relevant signed paperwork.

What should I wear to my appointment?
Your physio or podiatrist can work around your clothes or provide you with clothes to change in to.
Ideally if you are coming for a hip/knee/ankle problem wear shorts and any shoulder/neck/upper back problem wear a bra rather then a sports bra.

How do I know if you can treat my problem?
Book an assessment, if we can’t treat it we will refer you to someone who can. Alternatively give us a phone call to discuss.

Do you treat Medicare and TAC clients?
Yes we treat Medicare and TAC clients, however please note a gap fee will occur. See below for required paperwork prior to receiving treatment.

What do I need to bring If I am a Medicare or TAC client?
Medicare: bring your Medicare card, your GP’s referral and a card that has a ‘savings’ or ‘cheque’ feature so we can refund your payment to you.
TAC: bring your letter with approval for physio or podiatry services, claim number, case manager details. Bring any radiology reports.

Can I claim my private health insurance on the day?
Yes, we have a HICAPs machine that allows claims to be made on the day.

What is the cancellation policy?
We have a 6 hour cancellation policy. Any cancellations that occur 6 hours or more before the scheduled time are able to be re-booked at no additional cost to the client. Any cancellations or rebookings that occur within the 6 hour period may result in a cancelled booking fee being applied (which will be equal to the value of the consultation fee for that booking which had been made and subsequently cancelled). The cancelled booking fee also applies to those that make a booking and failed to present to their designated appointment (ie no shows).